Working Student — Sales Operations, Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage live chat and provide first-level support by responding to initial inquiries from both potential and existing customers.

• Assess and categorize inquiries to identify which issues can be resolved immediately and when to escalate them to second- or third-level support teams.

• Collaborate with internal teams to efficiently process customer requests and ensure prompt resolutions.

• Oversee contract and payment management processes following successful customer sign-ups.

• Create and maintain subscriptions within our system, ensuring that billing processes operate smoothly for our customers.

• Facilitate onboarding and system setup for new customers by processing space-planning orders and entering data into our system.

• Conduct initial system configuration for new customers to guarantee they receive an optimal start with desk.ly.

• Partner closely with the Customer Success team to continuously enhance the onboarding process.

⛳️ Requirements

• Currently pursuing a Bachelor's or Master's degree in Business Administration, Marketing, Business Psychology, Communication, or a related discipline.

• Practical experience in marketing or sales (such as internships or working student roles) is advantageous.

• An interest in SaaS, sales, and hybrid working models, with a desire to understand the operations of modern companies.

• An analytical mindset with the ability to leverage data and insights to make informed decisions.

• Basic familiarity with HubSpot or other CRM systems is beneficial but not mandatory.

• A self-starter with a hands-on approach, demonstrating the ability to work independently and proactively tackle new tasks.

• Proficiency in German and good command of English, both written and spoken.

🏝️ Benefits

• Experience a startup atmosphere with responsibility from day one—share your ideas!

• Enjoy flexible working options—choose to work from our office in Osnabrück or from home.

• Opportunities for learning and development—gain exposure to sales and sales operations with a constantly evolving product.

• Growth prospects—advance within a rapidly growing SaaS company and transition directly from your studies.

• Join a team culture with purpose—be part of a motivated team that values autonomy, trust, and flexibility.