Winback Specialist, Spanish

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• The Winback Specialist - Spanish is tasked with fostering relationships with Motive customers.

• This role involves coordinating, executing, and managing initiatives designed to effectively reactivate, recover, and retain customers.

• Manage a significant volume of phone calls and email inquiries in both English and Spanish.

• Aim to maximize customer lifetime value while reducing pay-fail churn risk and enhancing overall customer satisfaction.

• Establish quick rapport with customers and utilize persuasive rebuttal techniques and problem-solving strategies to deliver solutions.

• Strong problem-solving skills are essential to promptly identify the underlying causes of customer issues and collaborate with them on fair contract negotiations.

⛳️ Requirements

• Professional fluency in both Spanish and English, both written and verbal, is essential.

• A minimum of 2 years of previous experience in a customer-facing role (either sales or support).

• A strong ability to cultivate and sustain customer relationships.

• Proficient listening and problem-solving abilities.

• Excellent communication and presentation skills in both languages.

• Demonstrated capability to manage multiple responsibilities with high attention to detail and professionalism.

🏝️ Benefits

• Health insurance

• Professional development opportunities