Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm that expectations have been fulfilled and that the equipment is functioning correctly.

• Manage and coordinate upcoming installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are met.

• Deliver high-quality technical support by fulfilling service calls in accordance with company standards and service agreements.

• Assist customers with inquiries regarding equipment and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to aid customer print production settings.

• Comprehend how RIP software governs print production and assist customers with general operational queries.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Support sales teams by recognizing equipment upgrade prospects and aiding in technical assessments.

• Keep precise service records and documentation.

• Operate efficiently in a dynamic, customer-centric environment.

⛳️ Requirements

• Minimum of 26 years of relevant field service experience.

• Proficient in servicing and repairing wide format equipment and associated technology.

• Experience with Canon wide format printing equipment is strongly preferred.

• Familiarity with Onyx software and production RIP workflows is preferred.

• Strong knowledge of computers and networking.

• Outstanding customer service and communication abilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Solid understanding of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office.

• Willingness to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must hold a valid driver’s license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.