Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver technical assistance to customers via phone and on-site visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to ensure their expectations have been fulfilled and that the equipment is functioning correctly.

• Oversee and organize upcoming installations, including confirming readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Deliver high-quality technical support by completing service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer advice on color management and production workflows.

• Acquire a functional understanding of Onyx software and RIP systems to support customer print production environments.

• Comprehend how RIP software governs print production and aid customers with general operational queries.

• Engage in continuous training programs to stay updated on products, software, and service procedures.

• Support sales teams by recognizing equipment upgrade opportunities and contributing to technical evaluations.

• Keep precise service records and documentation.

• Operate effectively in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and related technologies.

• Preference for candidates with experience in Canon wide format print equipment.

• Preferred knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer systems and networking.

• Excellent mechanical, electrical, and troubleshooting skills.

• Solid working knowledge of Windows operating systems and associated applications.

• Highly driven individual capable of working independently from a home office.

• Willingness and ability to travel approximately 50% of the time, mainly throughout the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving history.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) retirement plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.