Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Utah.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to verify that expectations have been met and that the equipment is functioning correctly.

• Organize and oversee upcoming installations, ensuring readiness requirements like power availability, forklift scheduling, and RIP software compatibility are confirmed.

• Provide exceptional technical support by handling service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer advice on color management and production workflows.

• Acquire a solid understanding of Onyx software and RIP systems to support customer print production environments.

• Gain insight into how RIP software controls print production and help customers with general operational inquiries.

• Engage in continuous training programs to stay updated on products, software, and service procedures.

• Support the sales team by identifying opportunities for equipment upgrades and participating in technical evaluations.

• Maintain precise service records and documentation.

• Thrive in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 26 years of relevant field service experience.

• Proven experience in servicing and repairing wide format equipment and related technologies.

• Preference for experience with Canon wide format printing equipment.

• Desired working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computers and networking.

• Excellent communication and customer service skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient knowledge of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office setting.

• Willingness and ability to travel approximately 50% of the time, mainly across the Central and Eastern United States.

• Must have a valid driver's license and a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• Collaborative and team-oriented work environment.

• Comprehensive Medical, Dental, Vision, and Life Insurance.

• Matched 401(k) plan.

• Paid Time Off, Vacation, and Sick Leave.

• Flexible Spending Account/Health Savings Account programs.

• Company vehicle available for both business and personal use.

• Continuous manufacturer training and certification opportunities.