Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver both phone and on-site technical support to clients.

• Conduct diagnostics, troubleshoot issues, perform repairs, execute software upgrades, implement machine modifications, retrofits, and carry out preventative maintenance on production printing equipment.

• Handle equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm that expectations are met and that the equipment is functioning effectively.

• Oversee and organize upcoming installations, ensuring site readiness requirements are met, including power availability, forklift scheduling, and compatibility with RIP software.

• Deliver high-quality technical assistance by completing service calls in line with company standards and service agreements.

• Support clients with equipment-related inquiries and advise on color management and production workflows.

• Acquire a solid understanding of Onyx software and RIP systems to aid customer print production environments.

• Comprehend how RIP software governs print production and assist customers with general operational questions.

• Engage in continuous training programs to stay updated on products, software, and service procedures.

• Aid sales teams by identifying opportunities for equipment upgrades and assisting with technical assessments.

• Maintain precise service records and documentation.

• Operate efficiently in a dynamic, customer-centric environment.

⛳️ Requirements

• Minimum of 2-6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and related technologies.

• Strong preference for experience with Canon wide format printing equipment.

• Preferably possess a working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer and networking concepts.

• Outstanding customer service and communication abilities.

• Proficient mechanical, electrical, and troubleshooting skills.

• Strong familiarity with Windows operating systems and associated applications.

• Highly driven with the capability to work autonomously from a home office setup.

• Willingness and ability to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented working environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.