Wholesale Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Accurately process wholesale and B2B orders from the point of order entry to shipment.

• Promptly address returns, refunds, reships, deductions, and customer concerns.

• Review purchase orders for pricing, quantities, and terms prior to release.

• Prepare necessary documentation such as Certificates of Analysis, vendor forms, new item records, and account paperwork.

• Verify the setup of new wholesale accounts and maintain comprehensive customer records.

• Foster relationships with wholesale buyers and provide support to the outside sales team.

• Enhance existing accounts through cross-selling, upselling, and customer education initiatives.

• Monitor pricing policies, account compliance, inventory availability, and product dating.

• Maintain CRM records, including promotions, discounts, and account details.

• Act as the primary point of contact for wholesale inquiries via phone and email.

⛳️ Requirements

• Exceptional attention to detail, ensuring consistently accurate outputs.

• Experience in managing high-volume order processing or customer account administration.

• Proficient in Microsoft Excel, including the use of formulas, lookups, sorting, filtering, and pivot tables.

• Excellent written and verbal communication abilities.

• Strong organizational skills with a proven track record of follow-through.

• Capacity to handle multiple priorities while maintaining precision.

• Familiarity with CRM, database, or order-management systems.

• Comfortable working independently while also collaborating with teams.

• Preferred: Experience in supporting wholesale or B2B clientele.

• Preferred: Knowledge of health, wellness, or nutritional supplement products.

• Preferred: Background in customer account management and inside sales support.

• Preferred: Understanding of pricing compliance and wholesale account administration.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Accident, Hospital Indemnity, and Critical Illness insurance.

• Employee Assistance Program (EAP).

• Employer-paid Life and AD&D Insurance.

• Optional Supplemental Life and AD&D Insurance.

• Short- and Long-Term Disability Insurance.

• Flexible Spending Accounts.

• Health Savings Accounts.

• Dayforce Wallet – receive payment as you earn.

• Employee Discount.

• Retirement Planning (401k with matching contributions).

• Pet Insurance.

• Wellness Program Offerings.

• Paid Time Off, accrued per pay period based on years of service, starting at 10 days annually.

• 9 Paid Holidays each year, including 1 floating holiday.

• Collaborative team environment.

• Opportunities for professional growth through increased account ownership and responsibilities.

• Stable, full-time employment.