Wholesale Customer Service Representative

This is a fully remote position, open to applicants in Colorado, +6 more states.

📋 Description

• Deliver outstanding service to Wholesalers and Corporate Accounts by ensuring high-quality responses to incoming calls and orders.

• Assist the Business Development sales team with their account-related inquiries.

• Manage and establish inventory for accounts.

• Provide support for administrative tasks and maintain data integrity.

• Create Sub-Accounts for Wholesale clients.

• Engage in weekly team meetings and offer constructive feedback and suggestions for enhancement.

• Handle Orders for Wholesalers and Corporate accounts.

• Manage dropship and EDI orders for Wholesale and Corporate accounts.

• Confirm inventory availability and supply tracking information for orders.

• Address shipping or FedEx discrepancies through follow-ups.

• Inform Wholesale accounts of any delays or issues concerning their orders.

• Document all customer complaints, log formal complaints into Master Control, and coordinate with the Quality Control department as necessary.

• Process Return Authorizations and request the necessary documentation.

• Submit credits for issuance to clients and Wholesale accounts.

⛳️ Requirements

• Up to one (1) year of experience in customer service.

• Minimum of a Cegep/College degree.

• Strong communication skills are essential; fluency in English (both oral and written) is required.

• Ability to operate effectively in a fast-paced environment and manage stress proficiently.

• Excellent time management skills.

• Goal-oriented with a commitment to continuous learning.

• Proficient in using positive language and adept at understanding customer needs.

• Familiarity with Microsoft Office applications (Excel, Word, and Outlook).

🏝️ Benefits

• Work/Life Balance – Paid Time Off (PTO), vacation policy, and paid statutory holidays.

• Invest in your health – Group Benefit plan and health savings account.

• Your Future is Bright – Opportunities for learning and advancement within Medisca.

• Save for your Future – Medisca contributes to a 401k plan when you participate in the plan.

• Help us grow – Employee Referral Program.

• We like to have fun – company events throughout the year.