Werkstudent Kundensupport – Teilzeit 15-20h/Woche

This is a fully remote position, open to applicants in Germany.

📋 Description

• Managing support requests in HubSpot

• Handling 1st-level inquiries from hospital clients and internal users

• Communicating in writing with hospital staff, IT personnel, doctors, and external coders via HubSpot and Slack

• Documenting and tracking tickets

• Creating precise Jira tickets for more complex issues to be passed on to development

• Maintaining and expanding the internal knowledge base, along with how-to guides and FAQs in Confluence

• Clarifying technical topics between clients and the development team

• Independently managing small processes and recurring topics

• Identifying and closing gaps in documentation and workflows

• Contributing to process improvements

• Participating in daily standups and one-on-ones

• Ensuring timely responses, high resolution rates, quality documentation, and complete task handling

⛳️ Requirements

• Enrolled in a university program; field of study is open

• Tech-savvy with a willingness to delve into complex topics

• Reliable and structured working style

• Calm and objective demeanor in high-pressure situations

• Clear and friendly communication in German (C1) and English (B2)

• Ability to work independently and willingness to ask questions when needed

• Enjoyment in taking on tasks from start to finish

• Diligent documentation and a good overview of routine tasks

• Previous experience in customer support, tech support, healthcare, or a customer-facing role is a plus, but not mandatory

🏝️ Benefits

• 100% remote work within Germany

• Flexible scheduling of work hours in coordination with the Customer Support Lead

• Structured onboarding process and regular feedback

• Learning opportunities in customer support, software development, product processes, and hospital digitalization

• Opportunities to handle more complex inquiries, subject areas, and responsibilities

• Direct impact on processes and solutions

• Practical experience in customer communication, structured problem-solving, and collaboration with Product and Engineering