VP, Mission Operations – Customer Success

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee the complete lifecycle of customer interactions—from technical showcases and mission implementation to ongoing success, growth, and advocacy.

• Design and expand the operational frameworks, teams, and processes that guarantee customers achieve quantifiable mission results.

• Direct the strategy, implementation, and ongoing enhancement of all technical demonstrations for both potential and current customers.

• Establish and manage Hidden Level’s Mission Operations function, accountable for the planning, deployment, and maintenance of mission-critical systems.

• Develop a Customer Success organization that encompasses seven fundamental pillars.

⛳️ Requirements

• Over 12 years of experience in mission operations, customer success, technical operations, or related disciplines.

• Proven leadership skills in high-stakes, mission-critical settings (e.g., defense, aerospace, national security, advanced technology).

• Demonstrated achievements in building and scaling operational or customer-facing organizations.

• Strong technical knowledge with the capability to convert complex systems into operational benefits.

• Outstanding communication, executive presence, and skills in relationship building.

• Experience collaborating cross-functionally with product, engineering, operations, and growth teams.

🏝️ Benefits

• Health insurance

• Paid parental leave

• Flexible time off

• 401(k) with employer contributions

• Life insurance

• Disability insurance

• Potential stock options