Virtualization Backup Engineer, Spanish

This is a fully remote position, open to applicants in Romania.

📋 Description

• Conducting troubleshooting and analysis, which includes investigating log files.

• Serving as a technical point of contact in collaboration with fellow IT professionals.

• Taking full responsibility for customer issues from the initiation of a support case to resolution, troubleshooting both on our end (in Veeam) and within third-party components from Microsoft and VMware, determining whether the issue is known or unknown, identifying if it’s a defect or a misconfiguration, rectifying it as a break/fix scenario, and educating the customer on the process and interactions involved.

• Accurately documenting all customer interactions within the specified SLA in our CRM system.

⛳️ Requirements

• Proficient in Spanish and English (reading, writing, and speaking).

• Advanced user or administrative expertise in the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11.

• Hands-on experience with TCP/IP (operating systems, firewall configurations) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS).

• Knowledge of UNIX and/or Linux, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, and database engines (SQL/Oracle) is a plus.

• Capability to quickly learn, comprehend, and articulate technical information.

• Willingness and ability to take ownership of client issues until resolution.

• Strong time management skills.

• Capacity to thrive in a fast-paced environment.

🏝️ Benefits

• 21 days of annual vacation, with additional days based on tenure, 4 extra global VeeaMe Days for self-care, and 24 paid volunteer hours each year through Veeam Cares.

• Comprehensive private health, dental, and vision insurance for employees and their dependents, encompassing outpatient care, hospitalization, pregnancy monitoring, and psychological support.

• Monthly lifestyle benefits and daily meal allowances: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.

• Life insurance coverage (2× annual gross salary), critical illness and disability coverage, along with vision reimbursement.

• Complimentary access to the Bookster library platform for borrowing favorite books at no cost.

• Opportunities for personal and professional growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.