Virtual Medical Front Desk, Medical Receptionist – Pain & Spine

This is a fully remote position, open to applicants in Ecuador, +5 more states.

📋 Description

• Professionally and courteously respond to a high volume of inbound patient calls.

• Conduct outbound calls for confirming appointments, rescheduling, reminders, and follow-ups.

• Schedule, reschedule, and cancel patient appointments while efficiently managing multiple provider calendars.

• Register new patients and update their demographics, insurance details, and medical records in the EMR.

• Accurately manage and maintain patient records in eClinicalWorks (eCW).

• Verify insurance eligibility and benefits prior to patient appointments.

• Assist with prior authorizations, referrals, and other insurance-related administrative tasks as required.

• Direct messages, prescription refill requests, and clinical inquiries to the appropriate provider or department.

• Collaborate with providers, clinical staff, imaging centers, and pharmacies to ensure seamless patient care.

• Uphold HIPAA compliance and safeguard patient confidentiality at all times.

• Deliver exceptional customer service to ensure a positive patient experience.

⛳️ Requirements

• Proficient in both English and Spanish (spoken and written).

• At least 2 years of experience in supporting a U.S.-based medical practice.

• Prior experience as a Medical Receptionist, Front Desk Coordinator, Medical Administrative Assistant, Patient Coordinator, or Medical Assistant.

• Experience managing high-volume inbound and outbound patient calls.

• Strong skills in appointment scheduling and calendar management.

• Familiarity with eClinicalWorks (eCW) is highly desirable.

• Experience with insurance verification, eligibility checks, prior authorizations, and referrals is strongly preferred.

• Background in Pain Management, Spine, Orthopedics, Neurosurgery, Physical Medicine & Rehabilitation (PM&R), Sports Medicine, or similar specialties is preferred.

• Excellent communication, multitasking, and organizational abilities.

• Strong attention to detail and capability to work independently in a remote setting.

🏝️ Benefits

• Full-time contractor position.

• 40 hours per week.

• Pay rate negotiable based on skillset and experience.

• Monday through Friday schedule, 8 AM to 4 PM CST.