VIP Agent

This is a fully remote position, open to applicants in Azerbaijan.

📋 Description

• Personally oversee VIP and pre-VIP clients via calls, chats, email, and messaging applications in Turkish.

• Foster enduring client relationships by proactively reaching out during significant moments such as victories, defeats, birthdays, or periods of inactivity.

• Evaluate individual accounts and develop activation and reactivation strategies.

• Discover methods to enhance each client's experience.

• Negotiate personalized conditions, including limits, cashback, and exclusive bonuses, adhering to company policies.

• Address payout delays, bonus disputes, and unsuccessful deposits or withdrawals while maintaining client loyalty.

• Increase client deposits and turnover, achieving both individual and team objectives.

⛳️ Requirements

• Turkish — C1 proficiency.

• Russian — B2 proficiency.

• English — B1 or higher proficiency.

• 1–2 years of experience in managing VIP clients.

• Proven experience in personal communication with VIP clients through WhatsApp, Telegram, calls, and email while ensuring a consistent style.

• Strong discipline and punctuality to meet response-time service level agreements (SLAs) for VIP players.

• Proactive approach to initiating contact at optimal moments.

• Familiarity with CRM systems is advantageous.

• Knowledge of bonus mechanics and promotional tools, such as wagers, cashback, free bets, and personal limits, is a plus.

• Skills in conflict de-escalation related to payout delays and bonus disputes are beneficial.

• Experience in negotiating personalized conditions with clients is a plus.

🏝️ Benefits

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• Massage