Vice President – Software Sales, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct software sales strategy and implementation across the Company's platforms, AI capabilities, automation solutions, and associated products.

• Propel revenue growth through pipeline development, enterprise sales execution, account strategy, renewals, expansion, and customer growth.

• Oversee customer success strategy aimed at adoption, retention, renewals, customer value, and long-term account growth.

• Cultivate strong customer relationships and ensure clients derive measurable value from the Company’s software and services.

• Enhance the systems, processes, and operational rhythms necessary to manage a high-performing commercial organization.

• Boost visibility, accountability, forecasting, pipeline quality, team execution, and overall commercial performance.

• Lead, mentor, and develop sales and customer success team members across various experience levels.

• Set clear expectations, success metrics, development plans, and performance standards for both new and seasoned team members.

• Aid in the launch and expansion of the Company’s software platforms, AI capabilities, automation solutions, and new products.

• Collaborate across teams to synchronize product readiness, customer needs, market feedback, messaging, enablement, and revenue objectives.

• Represent the Company as a market-facing voice for its AI capabilities, software platforms, automation solutions, and new products.

• Engage in customer meetings, executive briefings, conferences, webinars, panels, partner discussions, and industry events.

• Assist in refining sales messaging, customer communications, presentations, demo strategy, competitive positioning, and sales enablement.

• Provide market-informed insights on pricing, packaging, positioning, customer needs, competitive trends, and revenue opportunities.

• Collaborate with Sales, Customer Success, Product, Technology, Marketing, Operations, and Executive leadership to align priorities and drive execution.

⛳️ Requirements

• 8 to 12 or more years of experience in enterprise software sales, customer success, commercial leadership, revenue leadership, business development, or similar roles.

• Proven experience in leading sales and customer success teams within B2B SaaS, fintech, financial services technology, lending technology, AI, automation, or comparable enterprise software environments.

• Demonstrated ability to increase software revenue, enhance sales performance, boost customer adoption, and establish scalable commercial processes.

• Experience working with or supporting banks, credit unions, lenders, fintech companies, or other regulated financial institutions is strongly preferred.

• Comprehensive understanding of enterprise sales cycles, including discovery, stakeholder management, business case development, negotiation, implementation alignment, and executive relationship management.

• Technical proficiency with SaaS platforms, lending technology, workflow automation, integrations, data, AI capabilities, and software platforms.

• Capability to articulate technology capabilities into clear business value for executive, technical, operational, and financial services stakeholders.

• Strong executive presence, communication skills, presentation proficiency, writing ability, and cross-functional influence.

• Experience representing a company externally in customer meetings, executive briefings, conferences, panels, webinars, industry events, or partner discussions.

• Highly operational, accountable, and adept at translating strategy into effective execution.

• Bachelor’s degree in business, finance, marketing, technology, or a related field is required.

• MBA or relevant advanced degree is preferred.

🏝️ Benefits

• Competitive salary

• Health insurance

• 401(k) matching

• Flexible work hours

• Professional development opportunities