Vice President, Community Building and Programming

📋 Description

• Lead and continually enhance a comprehensive member engagement and community-building strategy that supports OCHIN’s mission, business goals, and member satisfaction objectives.

• Collaborate with key cross-functional leaders at OCHIN to create a quarterly editorial roadmap for peer learning, knowledge sharing, and user engagement aimed at scaling across the network and enhancing synergy among key member audiences, segments, and communities.

• Define clear success metrics and consistently analyze engagement, adoption, and sentiment data to improve community relevance, effectiveness, and business impact.

• Work closely with internal stakeholders to design, direct, and facilitate various programs—including meetings, forums, campaigns, and events—that promote peer learning, collaborative problem-solving, best-practice sharing, and stronger community connections.

• Develop and nurture high-value member dialogues that translate OCHIN’s solutions, roadmap, and capabilities into clear, role-specific outcomes for executive, clinical, and operational audiences.

• Provide internal, member-facing teams with practical frameworks and tools that align with OCHIN’s strategic priorities and enhance communications from being merely informational to becoming consultative and value-oriented.

• Act as a co-executive leader for OCHIN’s Learning Forum, holding direct responsibility for shaping the content strategy, experience design, and member outcomes of the program and its annual event.

• Oversee and actively curate the development of OCHIN’s online member portal and other engagement platforms to ensure that content, discussions, and resources remain timely, relevant, and aligned with community objectives.

• Direct inbound member engagement and marketing initiatives that address unmet member needs, align with strategic priorities, and expedite solution adoption.

• Create metrics and feedback mechanisms to assess the effectiveness of member communities and channels, as well as their impact on member satisfaction, retention, and trust.

• Lead, mentor, and coach a high-performing team responsible for member engagement, inbound marketing, and member portal management, exemplifying curiosity, accountability, and member-focused thinking.

• Encourage deep collaboration with strategy, account management, communications, governance, operations, clinical informatics, and member success teams to synchronize engagement efforts with enterprise priorities.

• Ensure consistent integration across departments so that members perceive OCHIN as a coordinated and trusted partner.

⛳️ Requirements

• A Bachelor's degree in business or clinical administration, healthcare operations management, and/or communications and marketing is mandatory.

• A Master's degree is preferred.

• At least 15+ years of experience in member experience, executive-level consulting, change management, communications, program management, community building, or related leadership roles is required.

• A minimum of 8-10 years of remote supervisory/management experience is essential.

• Demonstrated success in designing and executing executive-level engagements or strategic member programs to enhance understanding and connection.

• Strong facilitation skills and executive presence are necessary.

• Knowledge and integration of AI Technology are required.

• Excellent relational leadership skills with experience in managing teams and cross-functional initiatives.

• Superior communication, organizational, and problem-solving skills are essential.

• Intermediate to advanced proficiency in PowerPoint and Excel is required.

• Familiarity with enterprise applications (e.g., Salesforce CRM, CLM, Docusign) and technology-driven process improvements is expected.

🏝️ Benefits

• Competitive compensation package.

• Support for a healthy work-life balance.

• Opportunities for professional growth and advancement.