Verification Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both outbound and inbound calls among various client institutions, handling an average of over 400 calls daily.

• Verify prospective students’ personal identifiable information and their interest in specific programs through brief conversations lasting 3–5 minutes.

• Facilitate the transfer of verified prospective students to partner institutions and move on to the next call.

• Actively engage with prospective students, generating enthusiasm about their discussions with partner institutions.

• Adhere to conversation guidelines to relay compliant and precise program information.

• Work efficiently and attentively across a variety of partner institutions and programs.

• Refer unique prospective-student issues to the manager as necessary.

• Utilize email and Microsoft Teams for effective communication.

• Apply coaching and performance feedback received from manager sessions, peer development groups, and partner insights.

• Uphold compliance standards when communicating program details and documenting interactions with students.

⛳️ Requirements

• This is an entry-level role.

• Previous experience or a strong interest in being part of a high-performing team that engages in daily communication with prospective students.

• Ability to excel in a dynamic environment characterized by continuous change.

• Capacity to quickly learn complex processes and systems.

• Willingness and ability to share best practices with fellow team members.

• Skill in interacting with individuals from diverse backgrounds, both in person and over the phone.

• Keen attention to detail and the ability to execute specific processes accurately.

• Comfort speaking over the phone within a heavily scripted framework.

• Capability to occasionally lift or maneuver items weighing up to 30 pounds.

• Ability to meet the physical demands of the role, including occasional walking, sitting, hand and arm movements, balancing, stooping, talking, and hearing.

• Required vision capabilities include close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.

🏝️ Benefits

• Tuition reimbursement for expenses incurred through accredited universities.

• Opportunities for advancement within the company.

• Comprehensive medical, dental, and vision insurance.

• 401K retirement plan.

• Options for remote work or flexible scheduling.

• Unlimited Paid Time Off (PTO).

• Opportunities for training and professional development.