Vendor Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, friendly, and solution-focused assistance to incoming vendors through phone, email, and online ticketing platforms.

• Assist vendors with registration, bid submissions, compliance documentation, and various platform functionalities.

• Collaborate with the Client Partnership team to provide support for client interactions and general inquiries.

• Conduct live and recorded webinars, training sessions, and vendor workshops.

• Diagnose technical issues and escalate complex problems when necessary.

• Keep precise records of vendor interactions and solutions in the support system, such as Zoho.

• Work with internal teams to enhance vendor experience and optimize support processes.

• Aid in the development of training materials, FAQs, and knowledge base content.

• Engage in product testing and relay feedback to the product team.

• Represent the company at industry events, conferences, and vendor outreach activities.

• Assist with proposal writing, RFP/RFI participation, and contract reviews as required.

• Execute additional related tasks as assigned by leadership.

⛳️ Requirements

• High school diploma or GED certificate is mandatory.

• A minimum of 2 years of experience in customer support, vendor relations, or client success.

• Familiarity with government procurement processes is highly preferred.

• Excellent written and verbal communication skills with a clear and professional demeanor.

• Proficient in web browsers, Microsoft Office, Google Workspace, and CRM/ticketing tools such as Zoho and Salesforce.

• Capability to simplify technical concepts for user-friendly understanding.

• Self-motivated with outstanding time management and multitasking skills.

• Comfortable working independently in a remote or hybrid work setting.

• Ability to operate autonomously and collaboratively within a remote team environment.

• Occasional travel may be required for company meetings, client interactions, and industry events, ranging from 10% to 20%.

• Must be physically located in the United States.

• Must have the legal right to work for any employer.

🏝️ Benefits

• Competitive Salary

• Flexible schedule in a remote-work setting

• Self-Managed (Unlimited) Paid Time Off Plan with an Annual Vacation Bonus

• Participation in Medical Insurance with generous company contributions

• Participation in Dental and Vision Insurance with company-paid employee premiums

• Company-funded Short-Term and Long-Term Disability Options

• Company-covered Life and AD&D Insurance policy with options to voluntarily increase

• Flexible Spending Account (FSA) and Dependent Care (DCFSA) Program

• 401k Plan offering both Traditional and Roth 401k options, with immediate vesting and employer matching

• Legal Club membership

• Employee Assistance Program

• Opportunities for career pathing and development

• A collaborative and engaged workplace culture