Contact Center Hyperspecialist, Account Executive

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Lead Cisco's Contact Center and Workforce Optimization initiatives within the US Commercial Central market segment.

• Shape complex Customer Experience interactions and provide guidance to stakeholders across the buying center.

• Develop business cases that consider cost, benefits, and risks.

• Act as a liaison between Cisco's portfolio sales teams and engineering teams.

• Offer insights that will influence future product development.

• Engage with Line of Business and CXO-level decision-makers.

• Align Cisco's architectural strategy with the goals of the organization.

• Expand Cisco's Contact Center and WFO presence and capture a larger share of the territory wallet.

• Collaborate with cross-functional Cisco Business Units and account teams.

• Synchronize global go-to-market strategies with initiatives in the Central market.

⛳️ Requirements

• 5+ years of relevant experience in the Contact Center industry, including CCaaS and UCCE.

• Extensive technical understanding of Contact Center architectures.

• Proven experience managing large, strategic sales opportunities.

• Accountability for quotas and responsibilities for forecasting.

• Experience engaging with executive customers.

• Bachelor's degree or equivalent professional experience.

• Familiarity with Cisco's Contact Center Collaboration portfolio or a competitor's offerings.

• Strong technical skills and the ability to independently lead customer-facing technical discussions and demonstrations.

• Experience working within overlay or specialist sales models in complex organizations.

• Capability to establish trusted relationships with executive stakeholders, cross-functional sales teams, and partner organizations.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with Cisco matching contributions.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, subject to eligibility and continued employment.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Exempt employees can participate in a flexible vacation time off program with no defined limit, subject to availability and business constraints.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward from one calendar year to the next.

• Additional paid time off may be requested for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Performance-based incentive pay for employees on sales plans.

• Sales incentive compensation has no cap once performance exceeds 100% attainment.

• Opportunities for growth and development through Cisco's global network and collaborative environment.