VBC Performance Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary consultant and account manager for designated healthcare clients and practices.

• Manage client relationships, performance results, compliance, reporting obligations, and submission deadlines.

• Collaborate with account management, sales, IT, development, business analysts, and systems integration teams.

• Ensure compliance with QCDR guidelines and regulatory standards.

• Analyze baseline quality metrics, pinpoint performance deficiencies, and suggest enhancement strategies.

• Facilitate virtual client meetings to discuss data, address inquiries, and offer strategic advice.

• Decode CMS regulations, MIPS specifications, and program updates while communicating changes effectively.

• Educate and assist clients on reporting obligations, program changes, and technology/software utilization.

• Prepare, verify, and submit data in collaboration with the IT team using approved protocols.

• Assist clients in utilizing EMR systems to enhance Promoting Interoperability performance.

• Conduct random chart audits and generate reports within client EMRs.

• Interpret final adjudications and regulatory feedback for facility and clinic stakeholders.

• Provide insights, tools, and recommendations to enhance compliance and reporting performance.

⛳️ Requirements

• Bachelor’s degree in healthcare or a related discipline (mandatory).

• 2–4 years of experience in healthcare quality reporting or a comparable field.

• Strong verbal and written communication abilities.

• Exceptional client-facing skills and a dedication to customer satisfaction.

• Experience in planning, facilitating, and leading group discussions.

• Capability to work autonomously as a self-starter while handling multiple clients.

• Strong problem-solving and critical-thinking capabilities.

• Ability to manage confidential materials and information with professionalism.

• Proficient computer skills.

• Competence in Excel, Word, and Outlook.

• Capacity to sit or stand for extended periods.

• Ability to lift and carry materials weighing up to 25 lbs.

• Manual dexterity and strength adequate for prolonged computer keyboard use, writing, and managing paperwork and supplies.

• Sufficient eyesight to read documents and accurately view information on a computer monitor.

• Speaking and hearing abilities sufficient for effective communication.

• Eye/hand coordination, hearing, and visual acuity necessary for daily tasks.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Equal opportunity employment.

• Participation in E-Verify.