UX Writer, Pleno

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Enhance the customer journey and overall experience across automated communication platforms, with a focus on WhatsApp and Chatbot.

• Gain a comprehensive understanding of the business flow.

• Ensure traceability and measurement of the entire experience through data tagging (instrumentation) throughout the customer journey.

• Serve as the custodian of the experience, transforming data into insights to create more efficient and intuitive flows that boost satisfaction and conversion rates.

⛳️ Requirements

• Demonstrated experience in Conversational Design (Conversational UX/CUX).

• Background in designing chatbots, IVR, and WhatsApp journeys, including the development of flows, scripts, and conversational personas.

• Expertise in tools and methodologies for mapping user journeys, creating service blueprints, and high-complexity flow diagrams.

• Experience in defining tagging (instrumentation) strategies and requirements to evaluate UX and business metrics.

• Proficiency in prototyping tools such as Figma, Miro, or similar.

• Experience in conducting usability testing, A/B testing, and heuristic analysis on conversational channels.

• Familiarity with Chatbot platforms and WhatsApp Business APIs.

• Ability to carry out qualitative and quantitative research (UX Research).

• Experience working in agile teams (Scrum/Kanban) and collaborating with Product Owners (PO) and engineers.

🏝️ Benefits

• Meal allowance

• Food allowance

• Home office allowance

• Medical insurance

• Dental insurance

• Life insurance

• Discount partnerships

• Partnerships with establishments and educational institutions

• Recurring agility trainings