Triage RN, Per Diem

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage after-hours phone calls and effectively address callers’ needs.

• Offer telephone guidance and education tailored to patient requirements.

• Respond to telephone inquiries regarding the services provided by Chapters Health System.

• Advocate for and clarify the advantages of Chapters Health System’s offerings.

• Collect essential information and documentation to maintain comprehensive, up-to-date, and accurate patient records.

• Input and monitor patient referral data within the EMR system.

• Provide reassurance to patients and families via phone communication.

• Address inquiries or identify situations that necessitate an in-person visit.

• Organize in-person visits as required or requested.

• Support patients and families in attaining desired comfort levels.

• Utilize support and expert resources to manage complex situations effectively.

• Record interactions with patients and families in the EMR and liaise with the Interdisciplinary Group.

• Notify leadership of technical issues and strive for resolution within 30 minutes.

• Report to a designated company location during emergencies when necessary.

• Undertake additional assigned tasks as needed.

⛳️ Requirements

• Must possess a current Florida RN license or a multi-state RN license.

• Capability to apply for or obtain a multi-state RN license within 30 days of employment if not already acquired.

• Ability to apply for or secure an RN license in Washington, D.C. within 30 days of employment.

• Minimum of one year of nursing experience is required.

• Preferred experience in hospice or hospital settings.

• Previous experience with an EMR/EHR system is necessary.

• Effective communication skills in English, both verbal and written.

• Bilingual in Spanish is preferred.

• Reliable transportation is essential to meet patients’ needs.

• Strong critical decision-making, problem-solving, clinical, and assessment abilities.

• Proficient in using equipment with visual and auditory components.

• Excellent time-management and prioritization skills.

• Capability to handle stressful situations in a professional and composed manner.

• Strong skills in patient service, information-seeking, listening, and knowledge transfer.

• Ability to thrive in a fast-paced environment and work collaboratively within a team.

• Proficient in computer operations, MS Office, online research, data entry, and system navigation.

• Availability to work scheduled shifts covering extended operating hours.

• Capacity to perform sedentary work with frequent interruptions.

• Ability to manage the emotional stress associated with caring for terminally ill patients and their families.

• Capable of performing essential physical tasks, including lifting patients/equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodation.

• Successful completion of competency requirements is mandatory.

• Consent to post-offer and ongoing drug/alcohol testing is required.

• Must maintain ongoing eligibility through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• Competitive pay rate of $45.00.

• Equal employment opportunities for all candidates.

• Adherence to a Drug-Free Workplace Policy.

• Verification of eligibility through the Florida Care Provider Background Screening Clearinghouse.