Traveler Care Specialist, Luxury Travel

This is a fully remote position, open to applicants in Argentina, +3 more states.

📋 Description

• Deliver outstanding customer service to travelers by taking responsibility for their inquiries and establishing yourself as a trusted advisor throughout their engagement with Zicasso services. This encompasses evaluating and addressing incoming traveler inquiries via phone, live chat, messages, and email.

• Foster trusted, long-term relationships with discerning luxury clients to enhance their confidence in Zicasso. This requires assisting and serving clients in a manner that fulfills their needs and surpasses their expectations.

• Maintain a high level of inquiry conversion by showcasing expertise in consultation, product knowledge, and the advantages of utilizing Zicasso. This includes engaging with travelers through phone calls (and occasionally video), helping them comprehend how Zicasso operates, and offering guidance for their travel requirements.

• Collaborate cross-functionally with the Partnerships, Product, and Marketing teams to implement best practices and solutions for the client experience and/or address any issues that may arise.

• Work alongside the Care Team leadership on projects and initiatives aimed at problem-solving and developing innovative solutions.

• Utilize Zicasso’s data, analytics, and technology to set new benchmarks for customer success, driving innovation and excellence within the luxury travel sector.

• Provide consultation and advice to transform general inquiries into destination-specific trip requests.

• Coach and mentor team members as necessary.

⛳️ Requirements

• At least 8+ years of experience in the travel industry, focusing on travel sales or operations related to luxury tours or hotels. Relevant experience may include roles such as tour leader, tour director, hotel front desk staff, client relations, or guest services.

• A passion for travel, with significant experience traveling internationally and a strong curiosity about new global destinations.

• Strong customer service skills, with a dedication to building solid relationships with travelers. This includes comfort with telephone-based work as a core aspect of the role.

• Excellent proficiency in both oral and written English.

• An upbeat and confident individual who can adapt to various communication styles and traveler behaviors.

• Highly motivated and enthusiastic, willing to exert extra effort in a start-up environment to contribute to the company's success.

• Comfortable with technology and able to rapidly learn and adapt to new software. Proficiency in Google Workspace (formerly G Suite) (e.g., Docs, Sheets, Slides) is preferred.

• Strong organizational skills and meticulous attention to detail, aiming to deliver quality, error-free work.

• Willingness to work flexible hours, including weekends, evenings, and holidays.

• A Bachelor's degree or higher is preferred.

🏝️ Benefits

• Opportunity to work in a dynamic and innovative environment.

• Access to industry-leading tools and technologies.

• Collaborative and supportive team culture.

• Potential for professional growth and advancement within the company.