Travel Technology Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Accountable for evaluating incidents and deciding on solution strategies during the implementation phase.

• Comprehend requests for modifications and identify the optimal approach.

• Implement a solution strategy and confirm that the business issue has been addressed.

• Proactively seek out improvement opportunities.

• Facilitate customer-facing implementations of Online Booking Tools (OBTs) and other products.

• Systematically carry out assessments, replicate errors, or test scenarios whenever feasible.

• Coordinate efforts with various internal and external teams across different issues.

• Execute configuration changes ranging from simple to highly complex (involving multiple systems, logics, interactions, and dependencies).

• Provide exceptional customer service and cultivate customer-focused communication.

• Support established and agreed-upon productivity goals.

• Foster a collaborative spirit both within the team and with external partners.

⛳️ Requirements

• Extensive experience in the corporate travel sector is essential.

• In-depth knowledge of travel technology is required.

• Basic experience in project management.

• Advanced administrative expertise with online booking tools (such as Concur, Cytric, or other relevant platforms).

• Experience in commercial support.

• Significant experience in an international work environment.

• Exceptional written and verbal communication skills in English.

🏝️ Benefits

• Flexible working hours and options for remote work or working from home.

• Opportunities to enhance your skills and advance your career.

• Ample vacation days to help you relax and recharge.

• A compensation package that aligns with your expectations, including tools for mental, physical, and financial wellbeing.

• Perks and discounts unique to the travel industry.

• An inclusive workplace where diversity is embraced.