Travel Consultant – Corporate International/Complex

This is a fully remote position, open to applicants in Arizona, +20 more states.

📋 Description

• Respond promptly to calls and emails from clients seeking new travel arrangements or modifications to their existing itineraries.

• Use Sabre to efficiently and accurately book and issue reservations for airlines, hotels, cars, and other services.

• Possess adequate account knowledge to assist clients without any delays.

• Review queues daily to ensure accuracy and that all issued tickets are processed correctly.

• Manage service non-stop programs like preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.

• Offer travel expertise to clients.

• Send quotations for international travel; analyze rules to identify restrictions or non-refundable items, and understand open skies and FAA regulations.

• Achieve KPIs as established by management (e.g., productivity, transaction volume), including consistent attendance and adherence to the schedule.

• Liaise with airlines regarding flight changes, seating, and upgrades, providing necessary updates to clients.

• Adhere to ADTRAV policies, procedures, and approved workflows for servicing travelers.

• Deliver outstanding customer service in all interactions with travelers. Exhibit empathy and the ability to identify and resolve traveler issues.

• Communicate effectively with colleagues and employees to address problems, gather information, and support travelers.

• Gain knowledge about ADTRAV's industry and customer base.

• Engage in ongoing training to continuously enhance knowledge and skills within the industry.

• Represent ADTRAV by embodying company values and fostering effective working relationships with employees, partners, vendors, and clients.

• Comply with company policies and procedures.

• Perform other duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Minimum of 2 years of experience in booking domestic and international travel; experience with complex international travel is a plus.

• Proficient in using a GDS System; Sabre experience is required, Amadeus experience is a plus.

• Well-versed in city, airline, hotel, and car rental codes.

• Knowledge of federal travel regulations, including the Fly America Act and Open Skies Agreement.

• Strong computer and typing skills, including the ability to swiftly navigate between programs and utilize shortcut keys.

• Proven experience in learning and utilizing technology, with the capability to use multiple applications and monitors simultaneously.

• Consistently provide excellent customer service, both internally and externally.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel).

• Exceptional written and verbal communication skills in English.

• Strong listening skills; able to comprehend and respond to travelers’ needs and clarify as necessary.

• High attention to detail with a focus on accuracy and quality.

• Highly self-motivated with the ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.

• Strong organizational and problem-solving skills.

• Ability to communicate ideas and concepts clearly and succinctly while being receptive to feedback and direction as required.

• Present a professional and positive demeanor with both internal and external customers/clients while working collaboratively.

• Capable of working remotely and meeting the company's home-office requirements.

• Able to sit and work at a computer for extended periods without leaving the work area.

• Successfully attend and complete new hire and department-specific training.

• Maintain confidentiality of company and client information.

• Available to work a schedule between Monday and Friday, from 7 am to 7 pm CT.

• Willing to work some weekends and holidays as necessary.

• Successfully pass a credit, criminal, and/or employment reference background check.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• 401(k)

• Paid Time Off (PTO)