Travel Claim Examiner, Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Process travel claims independently in accordance with relevant policies.

• Analyze, read, and interpret business documents, technical procedures, benefit plans, and regulations.

• Manage incoming calls and initiate outgoing calls to claimants and suppliers.

• Collect necessary information and evaluate coverage eligibility.

• Communicate results to claimants while providing exceptional customer service.

• Adhere to established performance standards for quantity and quality in claims processing.

• Stay updated on Plans and apply knowledge to claims payment and customer service.

• Ensure compliance with HIPAA regulations.

• Work independently within established guidelines.

⛳️ Requirements

• Strong time management skills.

• Ability to operate independently within set guidelines.

• Outstanding interpersonal, verbal, and written communication abilities.

• Proficient in Microsoft Office applications at an intermediate level.

• Capable of resolving problems and issues effectively.

• Ability to thrive in a dynamic, team-oriented environment.

• Proficient in reading, analyzing, and interpreting business documents, technical procedures, benefit plans, and regulations.

• Ability to uphold HIPAA compliance.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Flexible work schedules to promote work-life balance.

• Opportunities for professional development and career advancement.

• Competitive salary and performance-based incentives.