Transition Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Facilitating internal knowledge transfer for new products and functionalities of our order-entry and results reporting platform ix.serv / ix.connect

• Organizing and delivering internal training sessions for colleagues in Service and Support

• Developing internal functional and configuration documentation

• Providing support for pilot projects

• Assisting product managers in the design of new products and features, with a particular emphasis on serviceability

• Aiding product managers in the acceptance testing and deployment of new products and features

⛳️ Requirements

• Vocational training or a degree along with experience in Healthcare IT or the laboratory sector

• In-depth understanding of workflows and processes utilized by submitters/ordering parties

• Familiarity with order entry systems, particularly ix.serv / ix.connect, is advantageous

• Experience in planning and delivering training sessions

• Strong customer service orientation and high quality awareness

• Confident in interactions with customers and colleagues

• Enjoyment in working collaboratively within a team

• Proficient German language skills and excellent communication abilities

🏝️ Benefits

• Permanent employment contract with a competitive salary for a long-term outlook

• Flexible working hours and models, including options for remote work, with modern hardware provided

• Contemporary office spaces and complimentary parking

• Group accident insurance that also covers leisure time accidents

• Comprehensive insurance package including a company pension scheme, health insurance, and disability insurance

• Company mobile phone available for personal use

• Membership to Urban Sports Club

• Company bicycle (JobRad) and financial support for public transport season tickets

• Regular team-building activities and company events