Training Content Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Learn the Citywide software platform and its new product features independently through hands-on exploration and collaboration with subject matter experts.

• Develop, record, edit, and publish captivating training videos and e-learning content utilizing Camtasia, Articulate, and AI-driven content creation tools.

• Create, maintain, and enhance client-facing knowledge base articles in HappyFox, ensuring that the content is accurate, easy to search, and user-friendly.

• Revamp outdated training materials into succinct videos, knowledge base articles, quick reference guides, and other digital learning resources.

• Utilize AI and automation tools to enhance the speed, quality, and uniformity of content production.

• Capture and edit screenshots, screen recordings, graphics, and other multimedia assets to enrich the learning experience.

• Oversee a backlog of training content projects by prioritizing tasks, monitoring progress, and delivering high-quality content on time.

• Work collaboratively with Product, Development, Implementation, and Training teams to ensure that content aligns with the latest software updates and best practices.

• Review and test training content for accuracy, clarity, consistency, usability, and adherence to branding guidelines.

• Continuously investigate new technologies, AI tools, and instructional design best practices to enhance the client learning experience.

• Prepare training content and supporting materials for client and internal learning initiatives as needed.

• Share innovative ideas to enhance Citywide training content, knowledge base, and self-service resources.

⛳️ Requirements

• Diploma or Bachelor's degree in Instructional Design, Digital Media, Multimedia, Communications, Educational Technology, Computer Science, or a related field.

• 0–2 years of experience in creating digital learning content, technical documentation, instructional materials, or multimedia content (including co-op, internship, freelance, or personal projects).

• Proven ability to quickly learn new software applications and work independently with minimal supervision.

• Experience in creating and editing videos with tools such as Camtasia, Descript, Articulate, Adobe Premiere Pro, or other similar content creation software.

• Familiarity with AI tools (e.g., ChatGPT, Gemini, or similar) to enhance content creation and productivity is a plus.

• Strong written communication and technical writing skills, with exceptional attention to detail.

• Excellent organizational and time management abilities, with the capacity to handle multiple priorities and meet deadlines.

• Creative, curious, and proactive, with a passion for learning new technologies and continuously enhancing content.

• Strong collaboration and communication skills, capable of working effectively across technical and business teams.

• Experience with knowledge base platforms, e-learning authoring tools, or Learning Management Systems (LMS) is considered an asset.

• Familiarity with enterprise software, SaaS applications, or municipal government software is regarded as a plus.

🏝️ Benefits

• Fun-clusive organizational culture.

• Supportive and engaging work environment.

• Encouragement for career growth.