Tier 2 Support Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage global technical issues for customers

• Supervise internal escalations

• Maintain and update the knowledge base

• Provide feedback on products

• Lead projects related to support

• Take responsibility for technical issues and deliver Tier 2 support for major financial clients

• Conduct complex troubleshooting, investigations, and debugging, especially in Fluent code

• Implement modifications to configurations

• Document troubleshooting processes and resolution steps thoroughly

• Collaborate with R&D, Integration, and PM teams

⛳️ Requirements

• Minimum of 5 years of demonstrated experience as a technical support engineer (Tier 2 or Tier 3)

• Strong knowledge of Linux systems, including log analysis, regular expressions, and process management

• Ability to troubleshoot intricate technical issues and manage escalations to monitor ongoing concerns

• Understanding of networking concepts, including telnet and TCP/IP

• Capability to work collaboratively with cross-functional teams such as R&D, Integration, and PM

• Exceptional verbal and written communication skills in English

• Experience as an integration engineer in a production setting (preferred)

• Background in quality assurance (QA) (preferred)

• Familiarity with scripting languages like Python and Bash (preferred)

• Knowledge of finance concepts (preferred)

• Experience with Jira and ServiceNow (preferred)

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits

• Opportunities for professional development and training

• Flexible work hours and remote work options

• Collaborative and innovative work environment