Technical Support Consultant, Fluent French & English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver technical support through phone, email, and chat channels.

• Diagnose technical problems and offer customers detailed, step-by-step assistance.

• Work alongside various departments to address and resolve customer inquiries.

• Refer complex issues to the designated team for further action.

• Record customer interactions and inquiries using D365.

• Strive to enhance customer support processes and procedures continually.

• Keep up-to-date with product knowledge and company updates and changes.

• Operate in a multicultural and multilingual setting from a home office.

⛳️ Requirements

• Exceptional communication skills in both English and French (minimum C1 level for spoken and written).

• Minimum of 1 year experience in a customer support position, ideally in a technical support capacity, within a dynamic environment.

• Knowledge of CRM systems.

• Basic understanding of technical support, including APIs, operating systems, and SaaS tools.

• Strong aptitude for problem-solving and troubleshooting.

• Meticulous attention to detail.

• Capacity to manage multiple tasks and prioritize efficiently.

• Skill in conveying technical information to non-technical clients.

• Personal computer equipped with at least 8 GB of RAM.

• Reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speeds.

• CV submitted in English.

🏝️ Benefits

• Fixed schedule: Monday–Friday, 9 AM–6 PM (GMT+3).

• Full opportunity to work remotely.

• Inclusive international atmosphere.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project demands and personal time.

• Internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture founded on trust, without time-tracking requirements.

• Benefits and conditions outlined in the engagement agreement; certain benefits may differ for independent contractors.