Technical Support Consultant, Fluent French & English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Offer technical assistance through phone, email, and chat channels.

• Diagnose technical problems and provide customers with step-by-step instructions.

• Work in collaboration with other departments to address customer concerns.

• Refer complex issues to the relevant team for further handling.

• Record customer interactions and questions in D365.

• Strive for continuous improvement in customer support processes and procedures.

• Keep updated with product knowledge and stay informed about company updates and changes.

⛳️ Requirements

• Outstanding communication skills in both English and French (minimum C1 proficiency for spoken and written forms).

• A minimum of 1 year of experience in a customer support position, ideally in technical support within a fast-paced setting.

• Knowledge of CRM systems and foundational technical support, including APIs, operating systems, and SaaS tools.

• Strong capabilities in problem-solving and troubleshooting.

• Consistent attention to detail.

• Ability to manage multiple tasks and prioritize effectively.

• Exceptional interpersonal skills and a team-oriented mindset.

• Capability to convey technical information to non-technical customers.

• Personal computer equipped with at least 8 GB of RAM.

• Reliable internet connection with a minimum download speed of 50 Mbps and upload speed of 40 Mbps.

• CV submitted in English.

🏝️ Benefits

• Fixed work schedule: Monday to Friday, from 9 AM to 6 PM (GMT+3).

• Opportunity to work fully remotely.

• Inclusive international workplace environment.

• Compensation offered in USD.

• Incentives for referring friends.

• Balance between project demands and personal time.

• Internal health policy.

• Supportive leadership committed to your growth and long-term collaboration.

• Environment conducive to self-development.

• Trust-based culture, with no requirements for time tracking.

• Potential benefits and conditions as defined by the engagement agreement; some benefits may be exclusive to employees, and independent contractors may not qualify.