Tier 1 Support Analyst – Accounts

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Assume complete responsibility for resolving key cases, managing customer engagement, communication, case progression, and internal collaboration.

• Respond with understanding to customer needs, acknowledging their operational challenges and deadlines.

• Collaborate and communicate with team members, other departments, and management to ensure prompt resolution of customer issues.

• Document solutions and create written guidance outlining resolution steps and procedures.

• Actively seek to enhance knowledge of the Keyloop product suite and related tools.

• Report issues, suggest process enhancements, and identify support tools.

• Provide effective coaching and mentoring to colleagues to facilitate case resolution and foster knowledge growth.

⛳️ Requirements

• Understanding and familiarity with accounting terminology and concepts.

• Capability to efficiently plan and prioritize tasks to meet deadlines.

• Expertise or knowledge related to a specific Keyloop product/module.

• Strong investigation, analytical, problem-solving, and troubleshooting skills.

• Knowledge and comprehension of customer expectations.

• Ability to engage with various levels of Keyloop customers and internal stakeholders.

• Skill in explaining complex problems, issues, and accounting concepts in straightforward terms.

• Experience in accounting.

• Familiarity with International and Standard Accounting practices.

• Experience interacting with customers across multiple channels while maintaining a high level of professionalism.

🏝️ Benefits

• An inclusive environment to thrive.

• Opportunities for career growth through developmental investments.

• Encouragement to utilize AI tools to enhance creativity and productivity.