Therapy Scheduling Coordinator – EST Working hours

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Efficiently coordinate appointments between families and therapists.

• Professionally communicate with families and therapists through phone, email, and other communication channels.

• Assist in scheduling, rescheduling, and managing complex changes to appointments.

• Maintain accurate scheduling records and update internal systems as necessary.

• Resolve scheduling conflicts in a timely, professional, and empathetic manner.

• Foster and maintain positive relationships with both families and therapists.

• Collaborate closely with the Scheduling Manager to ensure seamless daily operations.

• Proactively follow up to confirm, secure, and complete appointments.

• Provide outstanding customer service in every interaction.

⛳️ Requirements

• Previous experience in customer service or client-facing roles is crucial.

• Exceptional verbal and written English communication skills, with a focus on correct spelling and grammar.

• Strong skills in interpersonal communication and relationship building.

• Highly organized with excellent attention to detail and accuracy.

• Demonstrated ability to multitask and manage competing priorities effectively.

• Proactive attitude with the ability to take initiative without constant supervision.

• Comfortable thriving in a fast-paced, dynamic work environment.

• Strong problem-solving abilities and a solutions-oriented mindset.

• A confident, friendly, and empathetic communicator who stays calm under pressure.

• Professional, reliable, and dedicated to providing exceptional service.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.

• Flexible work hours to promote work-life balance.