Thai/English Gaming Support Agent

This is a fully remote position, open to applicants in Thailand.

📋 Description

• In the role of a Gaming Support Agent at 5CA, you will address customer support inquiries for a designated game studio.

• You will assist players with both account and technical challenges, as well as resolve queries related to purchases and gameplay.

• Collaborating with a team of agents, you will operate under the supervision of a Team Lead and an Operations Manager.

• You will engage in guided training modules that contribute to your growth, development, and enhancement of skills during your tenure.

• Staying informed about the latest projects and updates from the client, along with past releases and branding, will enable you to help players continue enjoying their favorite games.

⛳️ Requirements

• Proficiency in Thai at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) is required.

• A strong passion for gaming and a comprehensive understanding of video games is essential.

• Ownership of a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop is necessary.

• You should be a quick learner, proactive, and skilled at troubleshooting.

• A dedicated, quiet workspace within your home is a requirement.

• (Optional) Previous experience in a customer service role is advantageous.

🏝️ Benefits

• Enjoy the flexibility of working 100% remotely, eliminating commute time and travel expenses.

• Join a dynamic international company with ambitious clients in gaming, e-commerce, and technology sectors.

• Be part of a casual, diverse, and inclusive culture with individuals from over 80 countries, speaking more than 25 languages - where we embrace everyone's uniqueness.

• Access innovative digital tools and comprehensive training, including our library of online courses.

• Participate in various learning and career development initiatives throughout the year.

• Engage in enjoyable employee activities and join 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA, among others.