Telesales Representative, Inbound

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a high volume of customer telephone calls related to orders, product inquiries, and other questions.

• Interact with customers and address their inquiries through live chat.

• Recommend related or upgraded products through effective cross-selling and up-selling techniques.

• Inform customers about promotional items and manufacturer specials utilizing consultative sales methods.

• Address customer complaints concerning pricing discrepancies and back-ordered items.

• Escalate calls to management regarding competitor price-matching issues that fall outside established guidelines.

• Collaborate with Customer Service on product returns, re-orders, and credit matters.

• Seek manager approval for pricing overrides and restrictions on product shortages.

• Attend monthly team meetings and complete required compliance training.

• Stay updated on product knowledge, effective selling practices, and industry trends.

• Assist both internal and external customers in navigating Henry Schein and finding appropriate solutions.

• Engage in special projects and perform other assigned responsibilities.

• Achieve company quantity and quality benchmarks while adhering to company policies and Worldwide Business Standards.

⛳️ Requirements

• Generally, 2 or more years of relevant experience.

• Strong sales capabilities.

• Proficient negotiation skills.

• Capacity to handle a high volume of incoming calls.

• Ability to make outbound calls as required.

• Competence in learning relevant computer systems, such as AS-400, live chat platform, Salesforce, Siebel, and Workday.

• Ability to work autonomously with minimal supervision.

• Excellent time management and prioritization abilities.

• Capability to meet deadlines consistently.

• Strong attention to detail and accuracy.

• Customer service orientation and proficiency in managing complex issues.

• Ability to plan and organize activities effectively.

• Excellent interpersonal communication skills.

• Proficient written and verbal communication skills.

• Ability to maintain confidentiality and handle highly sensitive information.

• Ability to thrive in a team environment.

• Ability to manage multiple tasks simultaneously.

• Skill in establishing productive working relationships across various organizational levels.

• Typically, a high school diploma, vocational training, and/or on-the-job training is expected.

• A bachelor's degree is preferred.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match.

• Paid Time Off (PTO).

• Paid Parental Leave.

• Income Protection.

• Work Life Assistance Program.

• Flexible Spending Accounts.

• Educational Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.