Telephonic Health Services Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the main point of contact for patients who have been newly referred.

• Assist patients managing chronic conditions such as CHF, COPD, diabetes, hypertension, and other related ailments.

• Connect with patients over the phone to build rapport, address their inquiries, and promote engagement and adherence to monitoring programs.

• Accurately and thoroughly document patient information in the EHR, following organizational guidelines.

• Work in collaboration with nurse care managers and the wider care team to achieve patient care objectives.

• Monitor hospitalizations and inform nursing staff when patients are discharged.

• Handle incoming inquiries from patients, clients, and providers, determining their service needs appropriately.

⛳️ Requirements

• Completion of a Medical Assisting program accredited by CAAHEP or ABHES is preferred.

• A minimum of six (6) months of experience in general Medical Assistant duties, or three (3) years of experience in a clinic or similar healthcare environment with direct patient interaction.

• Familiarity with medical terminology and prior experience using electronic health record (EHR) systems.

• Strong technical skills, including the ability to assist patients remotely with health devices and troubleshoot basic issues.

• Capability to type at least 50-60 words per minute while conversing with patients over the phone.

• Must be available to work schedules that align with client-specific time zone requirements, as needed by the business.

• Active CNA certification or an equivalent certification (e.g., Pharmacy Technician), in good standing.

🏝️ Benefits

• Opportunity to work efficiently in a fully remote setting.

• Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.

• Reliable internet access that meets the company's minimum technical standards.