
Technical Writer
Posted 23 hours ago

Posted 23 hours ago
This is a fully remote position, open to applicants in Canada.
• Plan, compose, and release documentation for software/hardware launches and new product introductions.
• Develop user-centric documentation that emphasizes customer experience.
• Lead and implement enhancements through collaboration across various functions.
• Enhance processes and tools by working together with others.
• Evaluate processes, tools, and deliverables for potential improvements.
• Contribute to the development of customer-focused content.
• Build consensus and present business proposals to leadership.
• A Bachelor's degree with 5 years of experience in technical writing OR over 7 years of technical writing experience.
• Proficient in various publication types, including online content syndication.
• Strong expertise in Dita XML authoring and workflows.
• Experience in creating HTML-first documentation.
• Capability to utilize AI tools to enhance quality and efficiency.
• Adept at building consensus among different teams across the organization.
• Knowledgeable in Heretto CCMS or a similar component content management system.
• Familiar with Jira and Confluence.
• Health insurance.
• Paid time off.
• Professional development opportunities.
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