Technical Writer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Plan, compose, and release documentation for software/hardware launches and new product introductions.

• Develop user-centric documentation that emphasizes customer experience.

• Lead and implement enhancements through collaboration across various functions.

• Enhance processes and tools by working together with others.

• Evaluate processes, tools, and deliverables for potential improvements.

• Contribute to the development of customer-focused content.

• Build consensus and present business proposals to leadership.

⛳️ Requirements

• A Bachelor's degree with 5 years of experience in technical writing OR over 7 years of technical writing experience.

• Proficient in various publication types, including online content syndication.

• Strong expertise in Dita XML authoring and workflows.

• Experience in creating HTML-first documentation.

• Capability to utilize AI tools to enhance quality and efficiency.

• Adept at building consensus among different teams across the organization.

• Knowledgeable in Heretto CCMS or a similar component content management system.

• Familiar with Jira and Confluence.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Professional development opportunities.