Technical Support Specialist – Nightshift

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Oversee seamless 24/7 operations within the scope of technical 3rd level support.

• Engage in customer support and communication with clients in both English and German through the ticketing system.

• Monitor and troubleshoot the IT infrastructure of customers.

• Deliver technical solutions for client issues, including compromised servers, managed server tasks, website and server migrations, or error analysis of websites.

• Collect documentation, construct or provision servers, and proactively monitor internal infrastructure.

• Handle the night shift and assist customers from various time zones directly.

• Collaborate with colleagues from the 3rd level to provide support to customers.

• Install, configure, and manage servers, networks, and applications to benefit clients.

• Familiarize yourself with emerging technologies and support professional growth through extensive training.

⛳️ Requirements

• Completion of a technically oriented vocational training in the IT field or relevant professional experience.

• Strong knowledge of Linux administration (Shell/Terminal).

• Service-oriented, independent, and responsible approach to technical customer support, hardware management, and Windows server administration.

• Proficiency in English (mandatory, as it is our company language).

• Basic knowledge of Bash scripting and foundational programming skills (desirable).

• Experience with databases (SQL).

• Solid command of the German language.

🏝️ Benefits

• Significant freedom to express your creative ideas.

• Continuous opportunities for professional and personal development in an innovative technological environment.

• MultiSportCard.

• Meal Vouchers.

• A thorough induction program with support from your colleagues.

• Modern and conveniently located workplaces across our European locations.

• Options for remote or hybrid working with the same technical setup at home as in the office.

• Flexible working hours to promote a healthy work-life balance.

• Default 30-day vacation.

• The option to work from our summer office in Mallorca, as well as from any EU country.

• An additional day off to participate in social activities as part of our Volunteer Day.

• Attractive benefits on various products and services through our corporate benefits program.

• Memorable experiences at company and team events.