Technical Support Specialist III

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Ensure system reliability in crucial operational contexts

• Reduce financial risk and warranty liabilities

• Protect customer relationships and uphold brand value

• Analyze wiring diagrams, operational sequences, and mechanical schematics

• Direct technicians towards safe, code-compliant, and performance-oriented solutions

• Assertively communicate during high-pressure field situations

• Record technical insights to enhance organizational knowledge

⛳️ Requirements

• Advanced diagnostic skills in commercial HVAC mechanical and electrical systems

• Strong familiarity with refrigeration circuits, airflow dynamics, safety controls, and system integration

• High-level ability to interpret intricate wiring diagrams and control schematics

• Profound knowledge of commercial HVAC control platforms and safety regulations

• Capability to analyze systemic trends and conduct root cause investigations

• Clear and confident technical communication during on-site service events

• Strong professional judgment and ability to maintain composure in customer interactions.

🏝️ Benefits

• Technical assistance for HVAC systems

• Advanced diagnostics and root cause analysis

• Guidelines for implementing safe and effective solutions