Network Support Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver Tier I/II technical assistance to Watchtower clients and end users.

• Resolve hardware, software, network, and mobile device challenges across various environments.

• Provide support for Android, iOS, Windows, and Linux operating systems.

• Identify and rectify Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues.

• Examine system logs to determine the root causes of technical issues.

• Refer complex problems to engineering teams while ensuring customer communication and ownership.

• Oversee support ticket queues and ensure prompt resolution of customer concerns.

• Collaborate with Air Force base staff and government partners to comprehend site-specific operational needs.

⛳️ Requirements

• Bachelor's Degree (BA/BS) in Information Technology, Computer Science, Cybersecurity, Network Engineering, Electronics, Communications, or a related field.

• At least 10 years of experience in Network Engineering, Systems Administration, Technical Support, Tactical Communications, Deployment Operations, or similar technical areas.

• A minimum of 3 years providing support in Department of Defense, Federal Government, or military communications settings.

• CompTIA Security+ CE certification or an equivalent certification that meets DoD 8570/8140 workforce standards.

• AWS Certified Cloud Practitioner certification (mandatory).

🏝️ Benefits

• We provide a competitive benefits package that covers medical expenses for you and your family.

• Additional offerings include dental, vision, and health and wellness benefits.

• A generous retirement savings plan is available.

• We have a generous PTO policy to help you balance your work and personal life.