Technical Business Analyst – Payments

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate closely with the Payments Senior Product Manager to develop, challenge, and execute a strategic product roadmap that aligns with the company's objectives.

• Identify problems and formulate hypotheses based on customer needs and feedback, ensuring consistency with the product strategy.

• Partner with Engineering and Product Design teams to identify assumptions, assess risks, and validate the feasibility of potential solutions.

• Assist the Payments Senior Product Manager in planning and coordinating product development delivery through iterative sprint cycles and regular team ceremonies.

• Break down high-level product initiatives into comprehensive user stories, functional specifications, and acceptance criteria.

• Establish precise business rules, data validations, and error-handling scenarios to guarantee robust technical solutions.

• Create documentation for current and future-state workflows using data flow diagrams, sequence diagrams, and system schemas to guide the engineering team.

• Collaborate with security and compliance stakeholders to ensure that product requirements adhere to data protection regulations and payment security frameworks (e.g., PCI compliance).

• Proactively identify, monitor, and manage technical cross-team dependencies that may influence the product roadmap.

• Utilize data-driven iteration and testing to assess impact and inform necessary adjustments.

• Serve as the primary technical point of contact for the 2nd Line Support team, reviewing and triaging escalated bugs, system behavior inquiries, and high-priority customer issues.

• Work alongside the Payments Senior Product Manager to prioritize support tasks, ensuring the resolution of bugs, maintenance, and technical debt is balanced with strategic roadmap delivery.

• Advocate for a user-centric approach by using feedback, metrics, and research to guide product decisions.

• Maintain proactive communication with stakeholders regarding milestones, progress, and any modifications to plans.

• Promote collaboration, communication, and a culture of shared learning within the team and across departments.

⛳️ Requirements

• Demonstrated experience in a technical business analysis role, collaborating with cross-functional teams, including engineering, design, and customer success.

• Experience handling complex technical requirements across various domains.

• Comfortable working with remote teams.

• Passionate about developing user-centric products that create a meaningful impact.

• Ability to effectively utilize data and metrics to make informed decisions.

• Exceptional communication skills; capable of persuading others and providing compelling justifications for decisions.

• Proven background in working with payments products.

• Experience in the Payments, Finance, or EdTech sector is preferred.

• A person who thrives in a fast-paced, AI-native environment with multiple internal stakeholders and high levels of collaboration.

🏝️ Benefits

• A committed wellbeing team that champions initiatives such as mindfulness, lunch and learns, manager training, mental health first aid training, and much more!

• 32 days of holiday (plus Bank Holidays), which includes 25 days of annual leave and 7 additional company-wide days off over Easter, Summer, and Christmas.

• Life Assurance coverage provided at 3 times the annual salary.

• Comprehensive wellness benefit offered by AIG Smart Health, including a 24/7 virtual GP service, mental health support, counseling, and personalized health checks.

• Private Dental Insurance from Bupa.

• Salary sacrifice Pension plan provided by Scottish Widows.

• Enhanced maternity and adoption leave (20 weeks full pay) and paternity leave (6 weeks full pay).

• Five complimentary return-to-work maternity coaching sessions to help you adapt to this exciting new phase of life!

• Access to services such as Calm and Bippit (financial wellbeing coaching).

• All our roles support flexible working, and we are open to discussing what this means for you.

• Social committees that organize team, office, and company-wide events to foster connections and celebrate achievements.

• Dedicated professional development training budget for CPD courses, upskilling resources, professional memberships, etc.

• Opportunity to volunteer with a charity of your choice for one day each year.

• Dog-friendly offices!