Technical Support Specialist I, FME Form/Flow

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer personalized technical assistance to customers via email and Safe’s Community Q&A forum.

• Perform software demonstrations and create proof of concepts for both new and existing clients.

• Develop and present training materials, webinars, and presentations to enhance customers' FME expertise, while contributing to Safe’s Community by producing step-by-step tutorials and informative articles.

• Work collaboratively with other teams, sharing your knowledge on initiatives like testing new product features and aiding in marketing campaigns to promote them.

• Analyze and investigate various configurations and technologies to support customers, colleagues, and developers.

• Stay informed about product advancements by attending Feature Demos and testing the latest software versions.

• Detect issues within FME and advocate for enhancements that will benefit our customers.

⛳️ Requirements

• 1-2 years of experience in customer service, technical support, or consultancy.

• Familiarity with common data challenges, including schema management, validation, and filtering.

• Experience with ETL processes and/or developing data/application integrations.

• Proficient understanding of Windows operating systems.

• Strong communication skills to convey technical information in an understandable manner.

• Empathetic and customer-focused approach.

• Ability to work effectively both independently and as part of a team with minimal supervision.

• Self-driven and enthusiastic about learning new technologies, such as the FME Platform.

• Capable of critical thinking and proposing solutions for complex challenges.

• Able to collaborate successfully and provide constructive feedback.

• Experience with AI tools and a willingness to use them for troubleshooting, documentation, or workflow improvements.

• Prior experience with FME Form and/or FME Flow is a plus.

• Basic understanding of Linux operating systems is desirable.

• Background in system administration, networking, and configuration for enterprise software products is advantageous.

• Experience in technical writing is a plus.

• Proficiency with databases (e.g., PostgreSQL, SQL Server), various data formats (e.g., GIS, JSON), and/or streaming processes (e.g., Kafka, JMS, RabbitMQ) is beneficial.

• Familiarity with Infrastructure as Code (IAC), containerized environments (Docker, Kubernetes), and cloud deployments (AWS, Azure, GCP) is a plus.

• Experience using APIs is a bonus.

🏝️ Benefits

• Meaningful Work: Make a significant impact across our business, workplace, and data integration product.

• A Supportive Environment: Feel encouraged to share your ideas and implement them with considerable autonomy and team support.

• Social Responsibility: Join a team that actively seeks ways to give back. Enjoy paid time off to volunteer for Safe-organized opportunities that align with our core community initiatives.

• Learning & Career Development: We are committed to your ongoing learning and growth. Utilize an annual learning budget and participate in training programs funded by Safe.

• Flexible Working Hours: Enjoy flexible and remote-friendly work arrangements that fit your lifestyle. Work at your convenience.

• Work-Life Balance: We prioritize preventing burnout at Safe. Achieve a healthy equilibrium between your personal and professional life. Benefit from 3 weeks of vacation to recharge, plus an additional 6 paid seasonal days off each year.

• Health & Wellness: Access extended health, dental, health or lifestyle spending, and counseling benefits from day one—no waiting period.

• Family is Important: We are committed to supporting our employees during parenthood and provide a Parental Leave Top-Up Program for new parents through childbirth or adoption.

• Shared Success: Participate in Safe’s success through our bi-annual profit-sharing and RRSP/TFSA matching program.

• An Accessible Commute: Regardless of your commuting method, we are conveniently located near public transit, with complimentary parking and bike storage available for our team!