Technical Support Specialist I

📋 Description

• Act as the main contact for user support inquiries, assisting with desktops, laptops, mobile devices, applications, and collaboration tools.

• Diagnose and resolve hardware, software, network, and application issues, escalating when necessary while maintaining communication with clients.

• Manage and oversee Active Directory, Office 365, and Exchange environments, including user account creation, password resets, and group policy administration.

• Provide support for Microsoft Windows (XP–11) and macOS systems, ensuring reliability and security for end users.

• Set up, maintain, and troubleshoot VoIP systems and mobile device deployments.

• Assist with system updates, patches, and endpoint security measures.

• Record troubleshooting steps and solutions in ticketing and ITSM systems.

• Engage in device imaging, onboarding and offboarding processes, and asset inventory management.

• Offer remote and occasional on-site support to ensure seamless operations for distributed teams.

• Participate in process improvement initiatives by identifying recurring issues and proposing solutions.

⛳️ Requirements

• 2–4 years of experience in IT support, help desk, or systems administration.

• Practical experience with Microsoft 365, Exchange (both on-premises and hybrid), and Active Directory management.

• Understanding of networking fundamentals (DNS, DHCP, VPN) and experience troubleshooting connectivity problems.

• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure) is preferred.

• Experience with ticketing systems like ConnectWise, ServiceNow, or Spiceworks.

• Excellent communication and customer service skills, with the ability to explain technical concepts in simple terms.

• Certifications such as CompTIA A+, Network+, or Microsoft MTA are advantageous.

🏝️ Benefits

• Opportunity to engage with a variety of technologies within enterprise-level environments.

• Access to advanced infrastructure, networking, and cloud systems with a clear career progression path.

• Supportive team culture with ongoing training and professional development opportunities.

• Competitive salary, benefits, and prospects for advancement.