Technical Support Specialist, Belgium & Netherlands

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Provide specialized technical support to our international partners through phone, chat, and email channels.

• Manage and document all partner inquiries related to our battery storage systems and chargers utilizing Salesforce.

• Remotely diagnose technical issues, plan on-site service assignments, and coordinate maintenance and fault clearance activities.

• Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case management.

• Offer technical training and guidance to sonnen partners.

• Monitor local regulatory changes to ensure product compliance and communicate relevant updates or requirements to the team lead.

• Conduct regular meetings with our Premium Partners in Belgium and the Netherlands to enhance collaboration and address service-related topics on-site.

⛳️ Requirements

• A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field).

• A minimum of 1 year of experience in technical customer support, preferably in the solar or energy storage sector.

• A structured and analytical mindset with strong problem-solving abilities and keen attention to detail.

• Outstanding communication skills—empathetic, professional, and confident in guiding partners through technical challenges.

• Proficiency in Flemish and English (both spoken and written); additional languages like French, Dutch, Spanish, Italian, or German are advantageous.

• Strong IT skills, including familiarity with Microsoft Office and CRM systems (ideally Salesforce).

• A robust customer and service orientation paired with a collaborative, team-oriented attitude.

🏝️ Benefits

• 30-32 days of annual vacation that increases with team tenure.

• Leasing of company (e-)bikes at discounts of up to 40%.

• Flexible working hours and the option to work remotely.

• Access to sports memberships (EGYM Wellpass, only €29.75/month) and discounts on various services and products.

• Employee discount on our electricity tariff.

• Regular team and company events.

• We love dogs! If you do too, feel free to bring your furry friend to our offices.