Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to how-to inquiries and troubleshoot challenges with Broccoli's AI agents through ticketing systems.

• Deliver prompt, precise, and courteous support that prioritizes the customer experience.

• Develop an in-depth understanding of the product, both from a technical perspective and in relation to our customers' business operations.

• Work alongside the engineering team to resolve bugs effectively.

• Identify recurring issues and relay feedback to the product and engineering teams.

⛳️ Requirements

• 2–4 years of experience in technical or product support within a SaaS environment.

• Strong ability to troubleshoot issues, with a knack for analyzing problems and articulating solutions clearly.

• Exceptional written and verbal communication skills.

• Comfortable working collaboratively with engineers: coding skills are not required, but you should be able to file detailed bug reports and engage in technical discussions.

• Experience in a ticket-based support setting; familiarity with tools like Pylon or similar platforms (Zendesk, Intercom, etc.) is advantageous.

🏝️ Benefits

• Competitive salary

• Health insurance

• Professional development opportunities

• Flexible work arrangements