This is a fully remote position, open to applicants in Brazil.

• Deliver customer support through various channels, including tickets, chat, email, and virtual meetings.

• Partner with L2 support teams to discover and apply effective solutions.

• Diagnose and resolve issues related to the WhatsApp API and other technical challenges.

• Assist partners and clients in navigating the WhatsApp Business ecosystem.

• Liaise with representatives from WhatsApp / Meta.

• Collaborate closely with the LATAM onboarding and commercial teams.

• 3-4 years of experience in support or technical support roles.

• Degree in Computer Science, Science, Technology, or a related field.

• Eager to transition into a more demanding support role.

• Hard Skills

• Demonstrated experience with web development technologies (HTML, JavaScript, CSS, APIs).

• Practical experience with REST APIs and Webhooks.

• Strong grasp of technical fundamentals and helpdesk software.

• Language proficiency: English (C1+) and an additional language.

• Soft Skills

• Customer-oriented, with the capacity to empathize with clients.

• Strong problem-solving abilities and troubleshooting skills, with a structured and analytical mindset.

• Exceptional communication skills, including active listening, effective questioning, and the ability to understand context.

• Proven capability to manage multiple priorities efficiently in a fast-paced environment, ensuring accuracy and attention to detail.

• Bonus Skills

• Experience with the WhatsApp Business API or Meta Graph API.

• Programming abilities in SQL, JavaScript, Python, or React.

• Familiarity with logging and monitoring tools (e.g., Grafana or similar).

• Experience in people management.

• Proficiency in additional languages.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Comprehensive health and wellness benefits.

• Engaging team culture with regular team-building activities.

Technical Support Specialist

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