Technical Support Representative, Human Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable resource by managing incoming technical support inquiries from Abaxis Human Medical clients.

• Provide clear and effective troubleshooting for Piccolo instruments and rotor-related challenges.

• Accurately record all customer interactions and case specifics in the Quality Management System (QMS).

• Assist with customer correlations, protocols, and validation inquiries.

• Support customer evaluations and data analysis, ensuring comprehensive documentation.

• Offer guidance on regulatory requirements and relevant governing standards.

• Aid in the support and documentation of new Piccolo instrument installations.

• Identify, document, and report performance issues to the Quality team.

• Proactively inform customers about software updates and field actions.

• Contribute to ongoing improvements and take on additional duties as required.

⛳️ Requirements

• A Bachelor’s degree in a scientific field or clinical laboratory technology is preferred, or equivalent experience.

• Familiarity with medical laboratory products and instrumentation is preferred.

• Proficient in English (both written and spoken).

🏝️ Benefits

• Healthcare and insurance benefits starting from day one.

• A 401K plan with matching and profit-sharing contributions from Zoetis.

• Four weeks of vacation.