Technical Support Representative

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Deliver technical support to both external and internal users.

• Identify and resolve desktop hardware and software problems.

• Address escalated issues effectively.

• Communicate critical design flaws, reliability and maintenance challenges, and software bugs.

• Assist clients with complex or advanced products.

• Support customer installations and provide training.

• Utilize available resources for problem identification and resolution.

• Conduct installs, moves, adds, and changes (IMAC) tasks.

• Execute data backup and restoration for specified client accounts.

• Fulfill administrative responsibilities while adhering to Service Level Agreement targets.

• Cultivate an understanding of local and regional infrastructure and key personnel.

• Ensure relevant teams are informed and actively addressing issues.

⛳️ Requirements

• 0–2 years of experience in customer service or technical support roles.

• Familiarity with F5 technology.

• Experience working with O365.

• Proficient in Windows configuration and troubleshooting.

• Strong customer-centric mindset.

• Openness to personal and professional growth opportunities.

• Collaborative and inclusive working style.

🏝️ Benefits

• Comprehensive and varied technical training programs, including those focused on cloud technology.

• Complimentary certifications.

• Be Well initiatives that promote financial, mental, physical, and social well-being.

• Customized development objectives.

• Ongoing feedback for continuous improvement.

• Certifications available through Microsoft, Google, and Amazon.

• Coaching and hands-on learning experiences.

• A flexible and supportive work environment.

• A hybrid-friendly workplace culture.

• Opportunities for employee referrals.