Technical Support Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver extensive support, repair, and assistance to retail locations concerning POS software and hardware challenges.

• Maintain and repair Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, computers, and associated software.

• Aid in the setup and installation of new hardware and POS-related software.

• Troubleshoot issues with core system remote devices.

• Execute computer-related break-fix repairs as necessary.

• Effectively manage time, prioritize tasks, and work autonomously while ensuring communication with store personnel.

⛳️ Requirements

• Demonstrated experience and expertise in replacing, configuring, and setting up new hardware and software.

• Solid understanding of POS hardware and peripherals.

• Skilled in electronic troubleshooting at the board level.

• Capable of repairing terminals, computers, and peripherals at the component level.

• Proficient in networking.

• Must have personal equipment, including dual monitors and a reliable wired internet connection.

🏝️ Benefits

• Requirement for personal equipment: dual monitors and a reliable wired internet connection.