Technical Support Engineer – SaaS, API

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct in-depth analysis of 2nd-level support cases related to API implementations and widget integrations.

• Serve as the technical authority during critical sales meetings to alleviate "technical doubt" for enterprise clients.

• Contribute to the development and enhancement of our AI-powered support infrastructure and documentation.

• Detect patterns in technical challenges and advocate for necessary product improvements directly with the Engineering team.

⛳️ Requirements

• Proficiency in both German and English.

• Strong skills in JavaScript along with a comprehensive understanding of RESTful APIs.

• Expertise in using Browser DevTools and diagnosing script execution issues.

• A passion for assisting others in problem-solving.

🏝️ Benefits

• Fully remote work arrangement, with the possibility to collaborate with colleagues in our Berlin office.

• Our Mobile Work Abroad policy enables you to work from nearly any location worldwide for up to 5 months each year.

• 28 vacation days annually, with an additional vacation day for each anniversary (up to a total of 31 days).

• We reimburse over 50% of your public transportation expenses in Germany.

• Benefit from subsidized memberships for Urban Sports Club (over 40%) and Wellhub (100%!) in Germany.

• Receive up to €156 per year for personal travel expenses.

• Access discounts through partnerships with companies such as GetYourGuide.

• Join a workplace culture that prioritizes open communication and accessibility among teams and leadership.

• Participate in regular BBQs in Berlin, seasonal events, and gatherings with former employees.

• Have the flexibility to work while traveling, even if you cannot take calls.

• Enjoy an additional day of leave each year for charitable activities.

• Benefit from 10 days of paid leave for child illness.