Technical Support Engineer, L2

This is a fully remote position, open to applicants in Asia.

📋 Description

• Delivering technical support to B2B clients utilizing the Sumsub platform.

• Conducting technical assessments and developing resolution strategies.

• Engaging with engineers for case management or escalation purposes.

• Collaborating with various teams to address clients’ technical inquiries.

• Communicating through chat, email, and phone calls.

⛳️ Requirements

• Proficient in both English and Mandarin (oral and written).

• Basic knowledge of networking, web technologies, API requests, and SQL.

• A sense of curiosity, composure, and a commitment to customer satisfaction.

• Eagerness to deliver outstanding support services.

• Experience in debugging network requests is advantageous.

• Familiarity with Postman or API troubleshooting is a bonus.

• Practical experience in technical support for web or mobile applications is a plus.

🏝️ Benefits

• Remote-first, trust-oriented culture.

• Additional time off: Your birthday is recognized as a holiday.

• 10 personal days annually.

• Seven sick days without the need for documentation.

• Emphasis on rest as part of our work philosophy.

• Meaningful work: Make a tangible impact on digital trust.

• Clear objectives and open channels for feedback.

• Opportunities for learning and development.

• Team offsite events: Fully funded trips for collaboration and connection.